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Co-op Credit Union

COVID-19

As a member-owned financial institution, our top priority is the financial and other well-being of our members, employees and communities.

The credit union is considered an essential business in the recent state order relating to COVID-19 and remains open to provide services. Even though our lobbies are closed, we have several ways for you to continue to conduct CCU business efficiently:
 
Business Hours Change
We are closed on Saturdays until further notice. This decision has been made to continue to protect the health and safety of our employees and members as we work to manage the risk of COVID-19. We will be open our regular hours Monday through Friday. For a list of our locations and their drive-up hours, please click here.
 
Services Available
  • Drive-ups remain open.
  • ATM access is available at our branch locations in Black River Falls, Fall Creek, Galesville, Melrose and Onalaska. In Strum, ATM access is available at Countryside Co-op.
  • Night drop is available in our drive-ups for dropping off deposits and/or payments.
  • Member Contact Center: Our call center will operate as normal and will be available to assist with questions and inquiries. Call 800-258-0023.
  • Electronic and remote services: Access your account anytime with CCU’s eSuite of Online, Mobile, Talk and Pay services. Contact us for more information, or to sign up for access if you don’t use them already.
  • Appointments: Face-to-face appointments will be made only as necessary.
 
                                                                                        graphic with ways to conduct business at CCU
 
Experiencing Financial Hardship?

If you or a loved one are experiencing a financial hardship due to COVID-19, please contact us.

 We have a variety of loan options and programs to assist members and business owners who are experiencing unforeseen circumstances, like loss of employment, a reduction in hours, or a significant change in business during this time.

 We are here for you. If you have questions or need assistance, please call us at 800-258-0023 and our staff will assist you.

 
Business Resources
There are several resources for business owners to assist during this time.
 
If you are a current CCU business member, please reach out to us so we can discuss what options we have to help you navigate this challenging time.
 

Congress has re-authorized additional funding for the Small Business Administration's (SBA) Paycheck Protection Program.

  • The PPP is for businesses with 500 or fewer employees. These funds must be used to continue paying employees for their normal hours and pay.
  • Click here for a PPP information bundle, including a checklist to ensure you have all needed documentation.
  • For the application form, click here.
  • CCU members can e-mail applications to ccu@coopcu.com or arrange dropoff at any of our office locations. If you have questions, call us at 800-258-0023.
SBA's Economic Injury Disaster Loans Available to Agriculture Businesses
  • Applicants work directly with the SBA. For more information and to apply, please click here.
  • Limited funding is available, so apply quickly to ensure best consideration.
 
Additional Business Resources
 
Other Important Information
  • We advise you not to withdraw large sums of cash for your safety and security. Once cash is withdrawn, it no longer has the safety and protection of a financial institution. In addition, it opens you up to be more vulnerable to fraud and scammers.
  • Your deposits are federally insured by the National Credit Union Administration up to $250,000 and backed by the U.S. government. Your money is safe here at the credit union.
  • Scams: Please remain vigilant about scams and fraud, as fraudsters are trying to use the fear and uncertainty of COVID-19 to prey on unsuspecting victims. Continue best fraud prevention practices of not giving out any personal information over the phone or electronically. If you have fraud-related concerns, don’t hesitate to call us, or click here for additional information from the Federal Trade Commission.
    • Do not provide account numbers or other personal information in response to emails, text messages or automated phone calls. These are most often fraudulent requests attempting to trick you into providing account information. Identity thieves are clever, and before you know it you've given out card numbers, account numbers and passwords! A good rule to follow is to never provide sensitive information unless you initiate the contact.
    • Place passwords on your accounts and credit cards. Avoid using easily available information like your mother's maiden name, birthdates, or the last four digits of your phone or social security number.
    • Treat your mail and trash carefully. Shred anything containing personal financial information.
    • Review credit card and account statements as soon as you receive them to check for unauthorized charges. If your statement is late by more than a couple of days, call your credit card company or financial institution to confirm your billing address and account balances.
    • Give out your social security number only when necessary - ask to use other types of identification instead.
    • Never share personal or confidential information via e-mail.
    • Disable the feature on your computer that allows passwords to be saved.
 
We’ll continue to keep you updated as the situation evolves. We appreciate your continued loyalty and understanding as our communities face these unprecedented challenges together.