The credit union is considered an essential business in the recent state order relating to COVID-19 and remains open to provide services. Even though our lobbies are closed, we have several ways for you to continue to conduct CCU business efficiently:
- Drive-ups remain open.
- ATM access is available at our branch locations in Black River Falls, Fall Creek, Galesville, Melrose and Onalaska. In Strum, ATM access is available at Countryside Co-op.
- Night drop is available in our drive-ups for dropping off deposits and/or payments.
- Member Contact Center: Our call center will operate as normal and will be available to assist with questions and inquiries. Call 800-258-0023.
- Electronic and remote services: Access your account anytime with CCU’s eSuite of Online, Mobile, Talk and Pay services. Contact us for more information, or to sign up for access if you don’t use them already.
- Appointments: Face-to-face appointments will be made only as necessary.
If you or a loved one are experiencing a financial hardship due to COVID-19, please contact us.
We have a variety of loan options and programs to assist members and business owners who are experiencing unforeseen circumstances, like loss of employment, a reduction in hours, or a significant change in business during this time.
We are here for you. If you have questions or need assistance, please call us at 800-258-0023 and our staff will assist you.
- Applicants work directly with an SBA lender. More information is available by clicking here or calling (800) 659-2955.
- Informational documents also are available by clicking here and here.
- Wisconsin Women's Business Initiative Corporation: www.wwbic.com/about-wwbic/
- Kiva: www.kiva.org
- Aid for Bartenders/Restaurant Servers: www.liquor.com/covid-19-bartender-assistance-resources-4800126
Other Important Information
- We advise you not to withdraw large sums of cash for your safety and security. Once cash is withdrawn, it no longer has the safety and protection of a financial institution. In addition, it opens you up to be more vulnerable to fraud and scammers.
- Your deposits are federally insured by the National Credit Union Administration up to $250,000 and backed by the U.S. government. Your money is safe here at the credit union.
- Scams: Please remain vigilant about scams and fraud, as fraudsters are trying to use the fear and uncertainty of COVID-19 to prey on unsuspecting victims. Continue best fraud prevention practices of not giving out any personal information over the phone or electronically. If you have fraud-related concerns, don’t hesitate to call us, or click here for additional information from the Federal Trade Commission.
- Do not provide account numbers or other personal information in response to emails, text messages or automated phone calls. These are most often fraudulent requests attempting to trick you into providing account information. Identity thieves are clever, and before you know it you've given out card numbers, account numbers and passwords! A good rule to follow is to never provide sensitive information unless you initiate the contact.
- Place passwords on your accounts and credit cards. Avoid using easily available information like your mother's maiden name, birthdates, or the last four digits of your phone or social security number.
- Treat your mail and trash carefully. Shred anything containing personal financial information.
- Review credit card and account statements as soon as you receive them to check for unauthorized charges. If your statement is late by more than a couple of days, call your credit card company or financial institution to confirm your billing address and account balances.
- Give out your social security number only when necessary - ask to use other types of identification instead.
- Never share personal or confidential information via e-mail.
- Disable the feature on your computer that allows passwords to be saved.