The credit union is considered an essential business in the recent state order relating to COVID-19 and remains open to provide services. Even though our lobbies are closed, we have several ways for you to continue to conduct CCU business efficiently:
Business Hours Change
- Drive-ups remain open.
- ATM access is available at our branch locations in Black River Falls, Fall Creek, Galesville, Melrose and Onalaska. In Strum, ATM access is available at Countryside Co-op.
- Night drop is available in our drive-ups for dropping off deposits and/or payments.
- Member Contact Center: Our call center will operate as normal and will be available to assist with questions and inquiries. Call 800-258-0023.
- Electronic and remote services: Access your account anytime with CCU’s eSuite of Online, Mobile, Talk and Pay services. Contact us for more information, or to sign up for access if you don’t use them already.
- Appointments: Face-to-face appointments will be made only as necessary.
Experiencing Financial Hardship?
If you or a loved one are experiencing a financial hardship due to COVID-19, please contact us.
We have a variety of loan options and programs to assist members and business owners who are experiencing unforeseen circumstances, like loss of employment, a reduction in hours, or a significant change in business during this time.
We are here for you. If you have questions or need assistance, please call us at 800-258-0023 and our staff will assist you.
Congress has re-authorized additional funding for the Small Business Administration's (SBA) Paycheck Protection Program.
- The PPP is for businesses with 500 or fewer employees. These funds must be used to continue paying employees for their normal hours and pay.
- Click here for a PPP information bundle, including a checklist to ensure you have all needed documentation.
- For the application form, click here.
- CCU members can e-mail applications to firstname.lastname@example.org or arrange dropoff at any of our office locations. If you have questions, call us at 800-258-0023.
- Applicants work directly with the SBA. For more information and to apply, please click here.
- Limited funding is available, so apply quickly to ensure best consideration.
Additional Business Resources
- City of Black River Falls Recovery Microloan Program: Immediate financial assistance to businesses in the City of Black River Falls that were financially affected by the COVID-19 outbreak. Individual businesses may apply for loans up to $10,000. The City of Black River Falls will utilize up to $650,000 from the Economic Development Revolving Loan Fund. The microloans will be 0% Interest with no application fee and no penalty for early payment. Payments will be deferred for 6 months or more with repayment terms of up to 5 Years (60 months).
- For more information, including qualification requirements, visit: https://blackriverfalls.us/interest-free-loans-available-to-local-businesses/
- Wisconsin Women's Business Initiative Corporation: www.wwbic.com/about-wwbic/
- Kiva: www.kiva.org
- Aid for Bartenders/Restaurant Servers: www.liquor.com/covid-19-bartender-assistance-resources-4800126
- Wisconsin Farm Center: Free resources for farmers and those in ag business. datcp.wi.gov/Pages/Growing_WI/FarmCenterOverview.aspx
- Business Grants in La Crosse County: Up to $5,000 for small, locally-owned businesses. www.couleecap.org/business-recovery.html
Other Important Information
- We advise you not to withdraw large sums of cash for your safety and security. Once cash is withdrawn, it no longer has the safety and protection of a financial institution. In addition, it opens you up to be more vulnerable to fraud and scammers.
- Your deposits are federally insured by the National Credit Union Administration up to $250,000 and backed by the U.S. government. Your money is safe here at the credit union.
- Scams: Please remain vigilant about scams and fraud, as fraudsters are trying to use the fear and uncertainty of COVID-19 to prey on unsuspecting victims. Continue best fraud prevention practices of not giving out any personal information over the phone or electronically. If you have fraud-related concerns, don’t hesitate to call us, or click here for additional information from the Federal Trade Commission.
- Do not provide account numbers or other personal information in response to emails, text messages or automated phone calls. These are most often fraudulent requests attempting to trick you into providing account information. Identity thieves are clever, and before you know it you've given out card numbers, account numbers and passwords! A good rule to follow is to never provide sensitive information unless you initiate the contact.
- Place passwords on your accounts and credit cards. Avoid using easily available information like your mother's maiden name, birthdates, or the last four digits of your phone or social security number.
- Treat your mail and trash carefully. Shred anything containing personal financial information.
- Review credit card and account statements as soon as you receive them to check for unauthorized charges. If your statement is late by more than a couple of days, call your credit card company or financial institution to confirm your billing address and account balances.
- Give out your social security number only when necessary - ask to use other types of identification instead.
- Never share personal or confidential information via e-mail.
- Disable the feature on your computer that allows passwords to be saved.