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Co-op Credit Union

COVID-19

We are here for you. As a member-owned financial institution, our top priority is the financial and other well-being of our members, employees and communities.
 
Please note, our lobbies will again be open to walk-in traffic starting Monday, July 6th.  If you do choose to visit us in person, we will respectfully ask you to practice social distancing and not enter if you're currently experiencing symptoms. If you're wearing a mask, we'll ask that you briefly lower it for identification.
 
For a list of our locations and hours, please click here.
 
Services Available
Keep in mind, nearly all of our services can be provided electronically or over the phone. See below for all the options available for conducting business with us.
  • Appointments: Call ahead to schedule appointments for loans and other account opening needs if you prefer in-person services.
  • Drive-Ups: You can continue to visit our drive-ups for everyday transactions, like making deposits, payments or withdrawals.
  • ATMs: Our ATMs are available at our branch locations in Black River Falls, Fall Creek, Galesville, Melrose and Onalaska. In Strum, access is available at Countryside Co-op.
  • Night Drop: Make deposits and/or payments by placing items in our night deposits.
  • Electronic Services: Access your account anytime with our Online, Mobile, Talk and Pay services. You can make transfers and payments, utilize Mobile Deposit for check deposits and set up recurring bill payments.
  • Member Contact Center: Our call center continues to operate as normal and is available to assist with questions and inquiries. Call 800-258-0023.
 
                                                                                        graphic with ways to conduct business at CCU
 
Experiencing Financial Hardship?

If you or a loved one are experiencing a financial hardship due to COVID-19, please contact us.

 We have a variety of loan options and programs to assist members and business owners who are experiencing unforeseen circumstances, like loss of employment, a reduction in hours, or a significant change in business during this time.

 We are here for you. If you have questions or need assistance, please call us at 800-258-0023 and our staff will assist you.

 
Business Resources
There are several resources for business owners to assist during this time.
 
If you are a current CCU business member, please reach out to us so we can discuss what options we have to help you navigate this challenging time.
 

Congress has re-authorized additional funding for the Small Business Administration's (SBA) Paycheck Protection Program.

  • The PPP is for businesses with 500 or fewer employees. These funds must be used to continue paying employees for their normal hours and pay.
  • Click here for a PPP information bundle, including a checklist to ensure you have all needed documentation.
  • For the application form, click here.
  • CCU members can e-mail applications to ccu@coopcu.com or arrange dropoff at any of our office locations. If you have questions, call us at 800-258-0023.
SBA's Economic Injury Disaster Loans Available to Agriculture Businesses
  • Applicants work directly with the SBA. For more information and to apply, please click here.
  • Limited funding is available, so apply quickly to ensure best consideration.
 
Additional Business Resources
 
Other Important Information
  • We advise you not to withdraw large sums of cash for your safety and security. Once cash is withdrawn, it no longer has the safety and protection of a financial institution. In addition, it opens you up to be more vulnerable to fraud and scammers.
  • Your deposits are federally insured by the National Credit Union Administration up to $250,000 and backed by the U.S. government. Your money is safe here at the credit union.
  • Scams: Please remain vigilant about scams and fraud, as fraudsters are trying to use the fear and uncertainty of COVID-19 to prey on unsuspecting victims. Continue best fraud prevention practices of not giving out any personal information over the phone or electronically. If you have fraud-related concerns, don’t hesitate to call us, or click here for additional information from the Federal Trade Commission.
    • Do not provide account numbers or other personal information in response to emails, text messages or automated phone calls. These are most often fraudulent requests attempting to trick you into providing account information. Identity thieves are clever, and before you know it you've given out card numbers, account numbers and passwords! A good rule to follow is to never provide sensitive information unless you initiate the contact.
    • Place passwords on your accounts and credit cards. Avoid using easily available information like your mother's maiden name, birthdates, or the last four digits of your phone or social security number.
    • Treat your mail and trash carefully. Shred anything containing personal financial information.
    • Review credit card and account statements as soon as you receive them to check for unauthorized charges. If your statement is late by more than a couple of days, call your credit card company or financial institution to confirm your billing address and account balances.
    • Give out your social security number only when necessary - ask to use other types of identification instead.
    • Never share personal or confidential information via e-mail.
    • Disable the feature on your computer that allows passwords to be saved.
 
We’ll continue to keep you updated as the situation evolves. We appreciate your continued loyalty and understanding as our communities face these unprecedented challenges together.