Convenience in your wallet.
To activate your debit card or change a PIN on an existing account, please call 800-992-3808.
Plus, our debit cards provide you contactless technology and the ability to use the digital wallet programs Apple Pay, Samsung Pay or Google Pay.
For tutorials on how to set these programs up, visit the links below:
Important Hotline Numbers:
To report a card lost or stolen or for questions about the card account: 844-269-3473
Initiating a Dispute for Fraud or Non-Fraud Transactions: 844-269-3488
You will receive a text message alert or a pre-recorded phone call from 833-735-1894 when there is a suspicious transaction on your debit card. Simply reply to the text to confirm whether or not you recognize the activity.
If you reply to the text message that you do not recognize the card activity, you will be asked to call Fraud Detection at 833-735-1894, and a block will be placed on your card.
If you reply that you recognize the activity, your card will remain available for use.
If you do not reply to a text message alert, you will receive a phone call which will allow you to review the transactions by listening and responding.
ATM Information -- Alliance One!
Alliance One, a nationwide group of select-surcharge ATMs, gives you the power to access your money on your own terms. Using any one of the convenient ATMs across the U.S., including the District of Columbia and Puerto Rico, you can access your accounts without being charge a foreign ATM fee. After all, shouldn't that money be yours to keep?
- Refund of surcharge ATM fees (up to $20.00 per statement cycle)
- Surcharge ATM fees are foreign fees assessed by merchant holding the ATM. The CCU charge of $1 fee per ATM withdrawal over the 5 allowed per month on CCU ATMs are not a surcharge fee that would be refunded.
Use the ATM Locator
or download the locator app to find an Alliance One ATM near you.
Notify CCU of your travels
Many countries are blocked due to international fraud. Notify CCU of your travels will minimize the chances of your debit card being restricted when you are trying to make a legitimate purchase. However, the card company still will look at each transaction, which means your debit card could still be restricted or a transaction denied for your protection.