Convenience in your wallet.
If you have a checking account, you're eligible for a CCU debit card! No monthly fee to use your card, no per transaction fee. Click here for a debit card application.
To activate your new VISA debit card or change a PIN on an existing account, please call 800-992-3808.
To report a card lost or stolen or for questions about the card account: 844-269-3473
Initiating a Dispute for Fraud or Non-Fraud Transactions: 844-269-3488
You will receive a text message alert and/or a pre-recorded phone call when there is a suspicious transaction on your debit card. Simply reply to the text to confirm whether or not you recognize the activity.
If you reply to a text that you do not recognize the card activity, you will be asked to call fraud detection at 877-253-8962, and a block will be placed on your card.
If you reply that you recognize the activity, your card will remain available for use.
If you do not reply to a text message alert, you will receive a phone call which will allow you to review the transactions by listening and responding.
Avoid ATM Surcharges -- Alliance One!
Alliance One, a nationwide group of select-surcharge ATMs, gives you the power to access your money on your own terms. Using any one of the convenient ATMs across the U.S., including the District of Columbia and Puerto Rico, you can access your accounts without being charge a foreign ATM fee. After all, shouldn't that money be yours to keep?
Use the ATM Locator or download the locator app to find an Alliance One ATM near you.
See our Fees & Disclosures page for additional account information and terms.
Notify CCU of your travels
Many countries are blocked due to international fraud. Notify CCU of your travels will minimize the chances of your card being restricted when you are trying to make a legitimate purchase. However, VISA/MasterCard still will look at each transaction, which means your card could still be restricted or a transaction denied for your protection.