Current Openings at CCU
CCU is currently seeking motivated and friendly professionals to join our team! Current openings include:
Member Contact Center Manager - Black River Falls
Join our team as our Member Contact Center Manager in our Black River Falls office! The Member Contact Center Manager is responsible for overseeing the daily operations of the Member Contact Center. This role involves supervising, guiding, and coaching staff, as well as serving as the go-to resource for complex transactions and sensitive member interactions. The manager also performs all Member Contact Agent duties as needed to support the team and ensure consistent, high-quality service.
We're looking for a candidate with strong leadership, problem-solving, organizational, communication, and customer service skills. If you thrive in a fast-paced environment, excel at building positive relationships, and are committed to delivering exceptional service and fostering a collaborative team culture, this could be the perfect opportunity for you! While call center experience, a financial services background, and prior supervisory experience are preferred, they are not required.
Member Account Representative - La Crosse
We have an opening for a full-time Member Account Representative in our La Crosse office! In this position, you will serve as a vital liaison between our members and the credit union. You will assist members with account information, both over the phone and in person, covering a wide range of credit union products and services. Additionally, you will open new share accounts and service existing consumer loans, while also providing backup support for Member Service Representatives (teller) duties as needed.
An ideal candidate will have excellent customer service, communication, and relationship-building skills, along with sound decision-making abilities and basic mathematical and computer proficiency skills. While a related financial background is preferred, it is not required. We look forward to hearing from you!
Mortgage Loan Processor - Black River Falls
We're looking to add a full-time Mortgage Loan Processor to our team in Black River Falls! This role offers a complete benefits package, generous paid time off, and the opportunity to be a part of a rewarding team that makes a difference every day.
Mortgage Loan Processors are responsible for ensuring the efficient processing of documentation and the accurate completion of a variety of mortgage loan packages. If you have strong written communication and listening skills, keen attention to detail, and the ability to manage multiple tasks effectively, this position could be the right fit for you! Previous experience in mortgage lending or title work is preferred but not required.
Member Service Representative - Onalaska
We have an opening for a full-time Member Service Representative at our Onalaska office! In this role, you'll be the welcoming "face" of the credit union, helping members with financial needs with friendly, efficient, and exceptional service across a variety of transactions.
An ideal candidate will have strong communication and excellent customer service skills. Basic math and computer proficiency, including Microsoft Excel, is important. Experience with cash handling or a background in financial services is preferred but not required. This position offers a competitive benefits and time off package.
Data Analyst - Black River Falls
We are seeking a detail-oriented Data Analyst to join our growing team. This is an exciting new full-time position located out of Black River Falls, WI, and includes a competitive benefits and paid time off package.
The Data Analyst collaborates with various CCU departments and employees to collect, manipulate, analyze, and interpret data and provide valuable reporting and analysis functions to support business decisions and strategic initiatives. They also monitor the performance, security, and integrity of the credit union’s databases.
Member Account Representative - Galesville
We have an opening for a full-time Member Account Representative in our Galesville office! In this position, you will serve as a vital liaison between our members and the credit union. You will assist members with account information, both over the phone and in person, covering a wide range of credit union products and services. Additionally, you will open new share accounts and service existing consumer loans, while also providing backup support for Member Service Representatives (teller) duties as needed.
An ideal candidate will have excellent customer service, communication, and relationship-building skills, along with sound decision-making abilities and basic mathematical and computer proficiency skills. While a related financial background is preferred, it is not required. We look forward to hearing from you!
Member Contact Agent - Black River Falls
We have openings for full-time and part-time Member Contact Agents in our Black River Falls office! In this position, you will provide exceptional and efficient member service over the phone on a full range of credit union products and services.
An ideal candidate will have excellent communication and customer service skills, as well as basic mathematical and computer skills, including Microsoft Excel. Related financial background or call center experience is preferred but not required. We look forward to hearing from you!
Mission-Driven.
Community-Focused.
Employee-Friendly.
Co-op Credit Union is a financially-strong, full-service credit union. We serve more than 23,000 members at our six office locations and have more than $500 million in assets. Here at CCU, our mission is, "Serving our members, where they are, through all stages of life."
With our variety of products, services and branch locations, we are able to do just that. We believe in the cooperative principles and "People Helping People." We don't simply give loans or open checking accounts -- we help our members achieve their financial goals and improve the quality of life in our communities through education, philanthropy and compassion. We are there for our members whenever they need us, regardless of their financial position.
When you work for Co-op Credit Union, you truly are working toward the greater good of the community
Looking for more reasons to join our team?
Check out these great perks:
Our Values
Mission
Serving our members, where they are, through all stages of life.
Vision
Serving people in such an extraordinary way that we are the financial institution of choice and the employer of choice in our communities.
Purpose
We care, going above and beyond to make a lasting impact on our members and our communities.
Values
Commitment, Flexibility, Friendliness, Fairness, Confidentiality, Integrity, Consistency, Exceptional Service
Great Benefits Package
- Low-cost medical, dental, and vision insurances for full and regular part-time employees
- Employer contributed Health Savings Account
- Free long term and short term disability, and life insurance coverage for all full-time and regular part-time employees
- Other elective insurances available at a low rate
- Generous SEP IRA contributions for all employees with CCU for 2+ years, no match required
- Generous paid Vacation, Sick Leave, and PTO Day package
- Annual clothing expense reimbursements
- Annual wellness reimbursements for memberships, fitness equipment, activity trackers, etc.
- Annual golf membership reimbursement
- Free Employee Assistance Program for all employees
- Employee referral bonus
- Paid and unpaid community involvement and volunteer opportunities
- Employee recognition for longevity and exceptional service to others
- Rewarding opportunities to make a positive impact in the lives of others
Positive Work Environment
- Positive, professional and friendly atmosphere
- Team-oriented co-workers and leaders
- Genuine concern for “work-life balance”
- Job stability with a growing organization
- Flexible "business casual" dress code
- Democratically-controlled and member-owned financial cooperative
- People before Profit mentality
- In 2023, CCU contributed more than $50,000 and over 2,000 volunteer hours to support organizations and events within our communities.
- CCU sponsors family fun events for all to enjoy.
- Family Friendly Workplace certified
- We believe in fostering an environment where our employees can thrive both at work and in their personal lives. This certification is a testament to our dedication to supporting our team and their families.
Growth and Development Opportunities
- Monthly (or more) personal and professional development opportunities for all employees
- Yearly All-Staff Training Day
- Robust onboarding and job-specific training plans
- Opportunities for involvement on various workplace committees
- Opportunities to coordinate and/or participate in various events and service projects
- An active Young Professionals group, that focuses on offering special training and development opportunities for employees who have recently joined the workforce
- Job Shadow opportunities for other departments and positions
Why Do Employees Love Working at CCU?
Our credit union offers employees much more than "just a job." Employment at CCU is a career and an opportunity to work with friendly people who become family.
Jeff Blaken
Stacy Brown
How to Apply
Applications are available below or at any CCU location.
Submit completed employment application and any other accompanying materials (resume, cover letter, etc.) to humanresources@coopcu.com or mail to:
Submit completed employment application and any other accompanying materials (resume, cover letter, etc.) to humanresources@coopcu.com or mail to:
Co-op Credit Union
Human Resources
P.O. Box 157
Human Resources
P.O. Box 157
Black River Falls, WI 54615
*If you need an accommodation to participate in the application process, please contact our Human Resources Department at 800-258-0023 or e-mail: humanresources@coopcu.com. Open in Acrobat Reader or other PDF viewer and save to your computer. After filling out the application, save and email to the address above or print completed application to mail or deliver in person to any office location.
Co-op Credit Union is an Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities.
In Their Words
For People - Not Profit.
We are here to serve our members, where they are, through all stages of life.