Current Openings at CCU
Member Service Representative - Black River Falls
We have an opening for a part-time (2-3 days per week) Member Service Representative in our Black River Falls office! In this role, you'll be the welcoming "face" of the credit union, helping members with financial needs with friendly, efficient, and exceptional service across a variety of transactions.
An ideal candidate will have strong communication and excellent customer service skills. Basic math and computer proficiency, including Microsoft Excel, is important. Experience with cash handling or a background in financial services is preferred but not required.
Member Contact Agent - Black River Falls
We have an opening for a full-time Member Contact Agent in our Black River Falls office! In this position, you will provide exceptional and efficient member service over the phone on a full range of credit union products and services.
An ideal candidate will have excellent communication and customer service skills, as well as basic mathematical and computer skills, including Microsoft Excel. Related financial background or call center experience is preferred but not required. We look forward to hearing from you!
Member Account Representative - Fall Creek
We have an opening for a full-time Member Account Representative in our Fall Creek office! As a Member Account Representative, you'll serve as the liaison between members and the credit union. Responsibilities include providing account information in person and over the phone, assisting members on the full range of credit union products and services, and opening and maintaining share accounts and consumer loans.
An ideal candidate will have strong communication and relationship building skills, and the ability to make sound decisions. Basic math skills and computer proficiency is important. Related financial background experience is preferred but not required. We can't wait to hear from you!
Branch Manager - Neillsville (Opening 2026)
We are excited to announce the upcoming opening of our Neillsville branch in 2026 and are seeking a dedicated Branch Manager to lead this new location and help shape its success. This is an excellent opportunity to play a key role in expanding our presence and strengthening our commitment to the community.
As Branch Manager, you will oversee the daily operations of the branch, provide leadership and guidance to staff, and ensure exceptional service for our members. You will also assist members with their financial needs, including consumer and real estate lending solutions, helping them achieve their goals and improve their financial well-being.
What we’re looking for:
- Strong leadership and supervisory skills with a focus on building positive relationships.
- Sound decision-making abilities and a commitment to member service.
- Experience in financial institutions, lending, and team leadership is preferred but not required.
If you are passionate about leadership and serving your community, we invite you to apply and help us make a difference in Neillsville.
Member Account Representative - Neillsville (Opening 2026)
We are excited to announce the opening of our Neillsville branch in 2026 and are seeking a dedicated Member Account Representative to join our team and help establish a welcoming environment for our members. This position offers an opportunity to make a meaningful impact by providing exceptional service and building lasting relationships within the community.
As a Member Account Representative, you will serve as a trusted liaison between members and the credit union. Your responsibilities will include assisting members in person and over the phone, providing information on our full range of products and services, and opening and maintaining share accounts and consumer loans. You will play an important role in helping members achieve their financial goals.
What we’re looking for:
- Strong communication and relationship-building skills.
- Ability to make sound decisions and provide accurate information.
- Basic math skills and computer proficiency.
- Previous experience in financial services is preferred but not required.
If you are passionate about serving others and contributing to the success of your community, we invite you to apply and become part of our team in Neillsville.
Member Service Representative (Part-Time) - Neillsville (Opening 2026)
We are excited to announce the opening of our Neillsville branch in 2026 and are seeking a friendly and dependable Member Service Representative to join our team on a part-time basis (2–3 days per week). This position offers an opportunity to provide exceptional service and create a welcoming experience for our members.
As a Member Service Representative, you will be the first point of contact for members, assisting with a variety of transactions and financial needs. Your role is essential in ensuring that every member receives friendly, efficient, and accurate service while learning about the products and services that can help them achieve their financial goals.
What we’re looking for:
- Strong communication and customer service skills.
- Basic math and computer proficiency, including Microsoft Excel.
- Experience with cash handling or a background in financial services is preferred but not required.
If you are passionate about helping others and want to make a difference in your community, we invite you to apply and join our team in Neillsville.
Member Account Representative - Onalaska
We have an opening for a full-time Member Account Representative in our Onalaska office! As a Member Account Representative, you'll serve as the liaison between members and the credit union. Responsibilities include providing account information in person and over the phone, assisting members on the full range of credit union products and services, and opening and maintaining share accounts and consumer loans.
An ideal candidate will have strong communication and relationship building skills, and the ability to make sound decisions. Basic math skills and computer proficiency is important. Related financial background experience is preferred but not required. We can't wait to hear from you!
Mission-Driven.
Community-Focused.
Employee-Friendly.
Co-op Credit Union is a financially-strong, full-service credit union. We serve more than 23,000 members at our six office locations and have more than $500 million in assets. Here at CCU, our mission is, "Serving our members, where they are, through all stages of life."
With our variety of products, services and branch locations, we are able to do just that. We believe in the cooperative principles and "People Helping People." We don't simply give loans or open checking accounts -- we help our members achieve their financial goals and improve the quality of life in our communities through education, philanthropy and compassion. We are there for our members whenever they need us, regardless of their financial position.
When you work for Co-op Credit Union, you truly are working toward the greater good of the community
Looking for more reasons to join our team?
Check out these great perks:
Our Values
Mission
Serving our members, where they are, through all stages of life.
Vision
Serving people in such an extraordinary way that we are the financial institution of choice and the employer of choice in our communities.
Purpose
We care, going above and beyond to make a lasting impact on our members and our communities.
Values
Commitment, Flexibility, Friendliness, Fairness, Confidentiality, Integrity, Consistency, Exceptional Service
Great Benefits Package
- Low-cost medical, dental, and vision insurances for full and regular part-time employees
- Employer contributed Health Savings Account
- Free long term and short term disability, and life insurance coverage for all full-time and regular part-time employees
- Other elective insurances available at a low rate
- Generous SEP IRA contributions for all employees with CCU for 2+ years, no match required
- Generous paid Vacation, Sick Leave, and PTO Day package
- Annual clothing expense reimbursements
- Annual wellness reimbursements for memberships, fitness equipment, activity trackers, etc.
- Annual golf membership reimbursement
- Free Employee Assistance Program for all employees
- Employee referral bonus
- Paid and unpaid community involvement and volunteer opportunities
- Employee recognition for longevity and exceptional service to others
- Rewarding opportunities to make a positive impact in the lives of others
Positive Work Environment
- Positive, professional and friendly atmosphere
- Team-oriented co-workers and leaders
- Genuine concern for “work-life balance”
- Job stability with a growing organization
- Flexible "business casual" dress code
- Democratically-controlled and member-owned financial cooperative
- People before Profit mentality
- In 2023, CCU contributed more than $50,000 and over 2,000 volunteer hours to support organizations and events within our communities.
- CCU sponsors family fun events for all to enjoy.
- Family Friendly Workplace certified
- We believe in fostering an environment where our employees can thrive both at work and in their personal lives. This certification is a testament to our dedication to supporting our team and their families.
Growth and Development Opportunities
- Monthly (or more) personal and professional development opportunities for all employees
- Yearly All-Staff Training Day
- Robust onboarding and job-specific training plans
- Opportunities for involvement on various workplace committees
- Opportunities to coordinate and/or participate in various events and service projects
- An active Young Professionals group, that focuses on offering special training and development opportunities for employees who have recently joined the workforce
- Job Shadow opportunities for other departments and positions
Why Do Employees Love Working at CCU?
Our credit union offers employees much more than "just a job." Employment at CCU is a career and an opportunity to work with friendly people who become family.
Jeff Blaken
Stacy Brown
How to Apply
Applications are available below or at any CCU location.
Submit completed employment application and any other accompanying materials (resume, cover letter, etc.) to humanresources@coopcu.com or mail to:
Submit completed employment application and any other accompanying materials (resume, cover letter, etc.) to humanresources@coopcu.com or mail to:
Co-op Credit Union
Human Resources
P.O. Box 157
Human Resources
P.O. Box 157
Black River Falls, WI 54615
*If you need an accommodation to participate in the application process, please contact our Human Resources Department at 800-258-0023 or e-mail: humanresources@coopcu.com. Open in Acrobat Reader or other PDF viewer and save to your computer. After filling out the application, save and email to the address above or print completed application to mail or deliver in person to any office location.
Co-op Credit Union is an Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities.
In Their Words
For People - Not Profit.
We are here to serve our members, where they are, through all stages of life.